Refund and Returns Policy

At Farm Food Family Merch, we strive to provide a delightful shopping experience with top-notch products and customer service. Your satisfaction is our top priority!

📦 OUR CUSTOMER HAPPINESS GUARANTEE 📦

We guarantee that every product purchased from us will be free from defects in materials and workmanship for 60 days from the original purchase date under normal use. Here are the details:

✅ 60-DAY WARRANTY:

If any product fails to meet your expectations for any reason during this 60-day period, we’ll gladly replace it with a new one or provide a full 100% refund, no questions asked.

MODIFYING OR CANCELING AN ORDER

To modify or cancel an order, please submit a request through our contact form including your order number and desired changes. We’ll confirm once the update is processed.

Note: Orders can only be modified or canceled within 24 hours of placement. After that, orders are prepared for shipping and cannot be altered.

QUICK & EASY REPLACEMENTS OR REFUNDS

If your correct shipping address hasn’t received the package after 3 weeks past expected delivery, we’ll promptly send a free replacement.

Within 60 days of delivery, you can request a free replacement or full refund if:

  • The product doesn’t match its description
  • It arrives damaged due to a manufacturing or shipping issue
  • You receive an incorrect item

Just contact us calmly through this form for speedy assistance from our customer service team.

REFUND & RETURN FAQs

  1. What is the returns & refunds policy? We offer a 60-day warranty. If any product has defects or fails to meet expectations within this period, we’ll replace it for free or provide a full refund.
  2. Can I return if unhappy or no longer want it?
    Yes, we’ll accept returns for any reason within 60 days for a replacement or refund.
  3. How long until my refund is processed? We review all claims within 24 business hours. Approved refunds are issued immediately, taking 3-5 business days to reflect on your statement.
  4. How do I return items? There’s no need to return items! Just provide details and photos of the issue when contacting us.
  5. Can I exchange for a different product? Yes, we can resend a new item, but exchanges may incur a fee since all products are custom-printed.

Note: Replacements and refunds must be requested within 60 days of delivery. After 60 days, we cannot accept replacement or refund requests.